Hi all, please help me about SLA
In matrix time I select 2 items for Start
1. Issue created
2. Assignee: change
Stop when Enter status: Done
SLA goal is 1h.
Step:
I created ticket when SLA counted 30min I changed assignee but SLA count didn't recount
I think when I changed assignee then SLA should recount
Hello @my
You mean the SLA should reset?
No, it doesn't work that way SLA is triggered by one of those events, and by default, it can't be reseted.
If you want SLA to reset you will need a plugin.
BR, Olga
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Thank you very much Olga.
I think SLA should reset.
So If SLA has more than one event start then SLA start counting when one of event occurs
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