How Often Does JSD Scan Emails Through Email requests

[Chris Asuncion]

We have someone manually monitor the inbox but if they read the email before the email ingestion works, then it skips it.

How often does JSD scan for emails? Can I change the intervals so if someone does look at an email it doesn't skip the email?

[Lasse Langhorn · Accepted solution]

Hi @Chris Asuncion

I do think that JSD will scan every minute by default according to the docs: Managing the email channel 

But do checkout this page also: Receiving requests by email 

Regards

Lasse Langhorn

[Chris Asuncion]

There have been inconsistent times when the email doesn't create a ticket. Is there a way of debugging or troubleshooting this issue?