We have a customer that uses JIRA and plugin Service Desk.
They want to let their customers access JIRA but not see SLAs, is it possible? (I know that is possible to restrict users to customer portal but that is not the case. I have read through different tickets but no solution on this specific area (I understand that this is not the best way of use of the JIRA and Service Desk but wondering if it's possible to have customers to access JIRA but not to see SLA. Or is the only way to use Service Desk what it is built for for your customers to only use the customer portal allthough then you can't use custom fields which is major question for our customer.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs