Hide SLA in JIRA when using Service Desk

We have a customer that uses JIRA and plugin Service Desk.

They want to let their customers access JIRA but not see SLAs, is it possible? (I know that is possible to restrict users to customer portal but that is not the case. I have read through different tickets but no solution on this specific area (I understand that this is not the best way of use of the JIRA and Service Desk but wondering if it's possible to have customers to access JIRA but not to see SLA. Or is the only way to use Service Desk what it is built for for your customers to only use the customer portal allthough then you can't use custom fields which is major question for our customer.

1 answer

1 accepted


It's not possible doing this wihtout customization yet. We have a feature request for this and Atlassian poistion explaining why this was not implemented.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

966 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you