I have grouped my service desk request types into groups, lets call them A, B and C.
I cannot figure out the JQL to search for issue types based on their group. Is this possible? If so what term do i use in my search?
@Susan Hauth is correct. Ha, she is always correct! ;-)
@Mat Pike, one thing to consider is to create a custom field "SD Group" (for example) as a drop down list. Use a post function or maybe automation to set the group based upon issue type. Then use JQL to filter by group. It is a bit messy because you will need to consider when an issue is moved from one issue type to another to ensure the group assessment is considered and changed if appropriate.
@Susan Hauth, thought's on this approach?
Although I am running an older instance of JIRA server (I am a project admin not a server admin so there is a limit to what i can do anyway) I have set it up similar to what is shown here:
The customer request type custom field is currently used to run reports on individual tickets i.e. A1, A2, B1, B2, B3, etc. so i guess if there is no way to select A and B I will just have to use compound JQL statements selecting all the CR types. Messy but if it works then it will do for now.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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