I have grouped my service desk request types into groups, lets call them A, B and C.
I cannot figure out the JQL to search for issue types based on their group. Is this possible? If so what term do i use in my search?
@Susan Hauth is correct. Ha, she is always correct! ;-)
@Mat Pike, one thing to consider is to create a custom field "SD Group" (for example) as a drop down list. Use a post function or maybe automation to set the group based upon issue type. Then use JQL to filter by group. It is a bit messy because you will need to consider when an issue is moved from one issue type to another to ensure the group assessment is considered and changed if appropriate.
@Susan Hauth, thought's on this approach?
Although I am running an older instance of JIRA server (I am a project admin not a server admin so there is a limit to what i can do anyway) I have set it up similar to what is shown here:
The customer request type custom field is currently used to run reports on individual tickets i.e. A1, A2, B1, B2, B3, etc. so i guess if there is no way to select A and B I will just have to use compound JQL statements selecting all the CR types. Messy but if it works then it will do for now.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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