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Have a LDAP error.

ldap error.PNG

1 answer

0 votes
Andy Heinzer Atlassian Team May 02, 2018

Hi,

If you click that link for Troubleshooting LDAP Error codes, I believe it takes you to this link https://confluence.atlassian.com/kb/common-user-management-errors-820119309.html#CommonUserManagementErrors-ActiveDirectoryError49

This page better explains that this particular error (Error 49, code 52e).  This error code indicates the account credentials are invalid.  It looks like you're using some form of username@example.local syntax for the username.  Instead of that format, try just the username of the Active Directory user here.

If that doesn't help, there is an alternative syntax you can use to try to complete this login, I found a related technet thread that helps explain some more about using an LDAP syntax for the username:

With regards to the 52e error, oddly enough our app will accept the Full Name when in the form of CN=<username> instead of the actual username.  For example, if you had a user who's full name is Bob Smith (sorry if there is a real Bob Smith reading this) and their login username is bsmith--you would normally put something like, cn=bsmith,ou=it,ou=dallas,dc=domain,dc=com but ours failed everytime.  By changing this to cn=Bob Smith,ou=it,ou=dallas,dc=domain,dc=com it passed!!  Hopefully this helps even though kind of counterintuitive.

This quote comes from user ehouser on the thread https://social.technet.microsoft.com/Forums/windowsserver/en-US/474abb8f-cfc6-4cac-af79-c3e80e80291f/ldap-authentication-error-ldap-error-code-49-80090308-ldaperr-dsid0c090334-comment?forum=winserverDS#de4b8d71-1433-4289-a072-8429289e8b92

I hope this helps.

Andy

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