If you click that link for Troubleshooting LDAP Error codes, I believe it takes you to this link https://confluence.atlassian.com/kb/common-user-management-errors-820119309.html#CommonUserManagementErrors-ActiveDirectoryError49
This page better explains that this particular error (Error 49, code 52e). This error code indicates the account credentials are invalid. It looks like you're using some form of email@example.com syntax for the username. Instead of that format, try just the username of the Active Directory user here.
If that doesn't help, there is an alternative syntax you can use to try to complete this login, I found a related technet thread that helps explain some more about using an LDAP syntax for the username:
With regards to the 52e error, oddly enough our app will accept the Full Name when in the form of CN=<username> instead of the actual username. For example, if you had a user who's full name is Bob Smith (sorry if there is a real Bob Smith reading this) and their login username is bsmith--you would normally put something like, cn=bsmith,ou=it,ou=dallas,dc=domain,dc=com but ours failed everytime. By changing this to cn=Bob Smith,ou=it,ou=dallas,dc=domain,dc=com it passed!! Hopefully this helps even though kind of counterintuitive.
This quote comes from user ehouser on the thread https://social.technet.microsoft.com/Forums/windowsserver/en-US/474abb8f-cfc6-4cac-af79-c3e80e80291f/ldap-authentication-error-ldap-error-code-49-80090308-ldaperr-dsid0c090334-comment?forum=winserverDS#de4b8d71-1433-4289-a072-8429289e8b92
I hope this helps.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events