'm trying to figure out if it's possible to remove the body of the message that's sent when an email is sent after a Service Desk ticket has been created.
I've updated the customer notifications to no longer include the message when a comment is made or edited, however, newly created tickets contain the body of the message.
Is there any way to adjust this to include a pre-defined message without adjusting the template file on the physical server itself?
I’ve already configured the service desk notification setting for each project to not include the comment.
To my understanding, the strip away old data route only works for replies. It won’t manipulate the body of a new message.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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