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Giving users from same organisation visibility of issues

Rik Fisk Nov 12, 2018

You can invite new users to join the service desk and be included in their Organisation so they can share tickets. If a user is already logged in there does not seem to be a way of adding him to the organisation ? JIRA just wants to send him another login email from the organisation view from the looks ?.

Also I can associated an issue with an organisation but it does not add the requester of that issue to the organisation. I assume once users are in the organisation they will see that issue ?

For users which are JIRA users and raise issues in the service desk I want them to be in a specific Organisation ,they appear in the Organisational view as individual users (the JIRA users) is there an easy way to add them to an organisation so they can see all issues raised.

2 answers

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Susan Hauth Community Leader Nov 13, 2018

Hi Risk,

If the user is already a customer, but not in an organization, simply go to the Organization form the customers and "add new customers" and specify that user.  The user will then belong to that organization.  You can do that in bulk

Your point#2, is true, you can put an issue into an organization even if that user is not a member.  However, all members of that organization will then see that issue.

So not sure if your question#3 is the same as question #1?

Hope that helps

SUsan

Rik Fisk Nov 13, 2018

Poijnt 1 yes have been adding existing user to Organisations ,it just give the impression that it is going to send them another email update to join the service desk ,I think now it is only doing this for new user. Thanks for the reply's on this topic

Point 2 all good

point 3 - All JIRA internal company users appear in the Organisation area as individual users .I now realize this is probably a good thing otherwise the whole company would be getting updates automatically (spammed). Once users are in an Organisation how do you further control who get updated is it possible aka only certain users get updated about issues with a certain component for example ?

Thanks

0 votes

Hi @Rik Fisk,

Since we are talking about JIRA Users raising issues and these are not essentially tickets raised through the JSD Customer Portal, you may need to take help of scripting to realise your requirement. You can create an Organization (in your JSD project) with a name that tells you these issues are created by JIRA Users and write a script that helps you auto-add this Organization name to all such tickets raised.

One similar requirement has been discussed in an earlier community thread here -
https://community.atlassian.com/t5/Jira-questions/auto-add-organization-on-creation-of-ticket/qaq-p/25440

Hope this helps!

Thanks
Kalyani

Rik Fisk Nov 13, 2018

Thanks we are on the cloud version but worth knowing :)

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