Gadget feed URL Error

Stephen Loeckle January 15, 2019

Good Evening,

 

I'm having a problem with healthchecks reporting a Gadget feed URL Error. My installation is behind an haproxy load balancer doing SSL offload and providing standard 80 and 443 ports. I did a ton of searching and made some modifications which don't seem to have helped with this problem. Anyway, here is some info. The virtual machine is service1.server.com. There is only one. The load balancer's virtual host is service.server.com. Here are the changes to config files I made in an effort to make this work behind the load balancer.

server.xml connector entry:

        <Connector port="8080"
            maxThreads="150"
            minSpareThreads="25"
            connectionTimeout="20000"
            enableLookups="false"
            maxHttpHeaderSize="8192"
            protocol="HTTP/1.1"
            useBodyEncodingForURI="true"
            redirectPort="8443"
            acceptCount="100"
            disableUploadTimeout="true"
            secure="true"
            scheme="https"
            proxyName="service.server.com"
            proxyPort="443"
            bindOnInit="false"
            relaxedPathChars="[]|"
            relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
            />

catalina.properties entry:

http.nonProxyHosts=service1.server.com|localhost|jira

 

Stephen

4 answers

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Fadoua
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January 17, 2019

@Stephen LoeckleI get that message too, however are your gadgets name displaying properly? Please check because in mine they don't. My problem is that I need to install Apache so that we can configure SSL.

Stephen Loeckle January 17, 2019

There are a couple that do but the rest do not

Screen Shot 2019-01-17 at 9.45.23 AM.png

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Fadoua
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January 17, 2019

@Stephen Loecklealso if you are an admin.

Click on:

cog -> System -> Troubleshooting and Support Tools

Instance Health Checks will show you the problem and how to solve it.

https://confluence.atlassian.com/jirakb/health-check-jira-base-url-859447384.html

Best,

Fadoua

Fadoua
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January 17, 2019

@Stephen LoeckleThat's exactly how some of them display for me as well.

Stephen Loeckle January 17, 2019

Thanks for the URL. I've seen this and followed option 3, as indicated in my original post. Please see the final 2 lines. For testing, I just added service.server.com in addition to the hostname of service1.server.com and it did not help.

Fadoua
Community Leader
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January 17, 2019

My pleasure @Stephen Loeckle! I wish I could help more, however as mentioned earlier in this Thread, we decided to use Apache. Because without it we are facing some road bumps.

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josh
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January 17, 2019

Is your Jira Base URL setting set to https://service.server.com?

Stephen Loeckle January 17, 2019

The Base URL in the front end under System Info is exactly "https://service.server.com"

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Jack Brickey
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January 17, 2019

@Stephen Loeckle, i'm not familiar with "healthchecks" reporting TBH. I will ping other Champions to see if they have any thoughts and direct them here if they do.

Jack Brickey
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January 17, 2019

Thanks Josh and Fadoua for jumping in here!!

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Stephen Loeckle January 16, 2019

I should mention that the system works great as configured now. I just have this message that pops up when I login and do system health checks.

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