FIlling some fields as a internal comment in a ticket

Hi Folks,

I have created some fields that the agent should fill before actualizing a status of an issue (I have created some text fields and created a personalized screen, then I have linked this screen to a transition from one state to another in the workflow, I did that because the agent should fill some standard internal information before changing the status of the issue, for example, technical cost or some changes in the interface that the commercial area should consider, etc...), anyway, I would like if it is possible to configure those fills as an internal comment. (to avoid copying and paste manually that information into the internal comment field).

I hope you could understand my question :D

Regards.

 

2 answers

1 accepted

This widget could not be displayed.

Hi Guillermo,

You can do this using the Power Scripts add-on.

There is a video tutorial walking you through in detail here.

Hope this helps!

Hi Ethan, 

Thanks a lot, I will review the link you sent me

Regards.

This widget could not be displayed.
Boris Berenberg Community Champion Oct 16, 2017

Why do you want to duplicate the information into the comment if it’s in the fields? Solution wise you could use ScriptRunner to pull the fields, format a string, and push the result into a comment.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,525 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you