Error when I have one more domain admin

[Sysadmin Devnition]

This is error

Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of users.

[Alexey Matveev]

Hello,

It means that you use more licenses, than you have license for. Go to applications -> Applications Access and remove the jira-administrators group from Jira Service Desk groups.

[Sysadmin Devnition]

Dear Alexey,

Please review my screenshot. 

I have 3 domain admin but only me uses Jira. 

 

[Alexey Matveev]

Have a look at who is in the Domain Admins group. It does not matter who uses Jira. It only matters who is given permissions. Users can never use Jira, but if they are given permission to use, they are considered as license taker.

[Sysadmin Devnition]

So what's permission that you mention ?

This is 3 users in domain admins.

[Sysadmin Devnition]

Thanks Alexey,

I think I fix the problem after I removed domain admins from application access.

[Alexey Matveev]

You are most welcome!

If you feel like I answered your question, kindly accept my answer.