Hi Sunita,
For us to better help you, I'm going to need additional information.
With this information, I should be able to better help you.
Ok sure let me explain the scenario here:-
So we have automation rule set up which change the priority e.g. if field 1 value is X, field y value is Y then priority is Q.
what had happen is in mail notification it shows that priority is M but when we looked in the issue it was Q.
so mail trigger first or automation rule when customer clicked on Submit.
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