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What happen first :-

1. Email triggered to the inbox first or 2. Issue creates in system

1 answer

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Hi Sunita,

For us to better help you, I'm going to need additional information.

  • Do you want to know if the notification is sent first or the issue is created first?
  • Could you please clarify in what sense, do you want to know what happens first?

With this information, I should be able to better help you.


Ok sure let me explain the scenario here:-

So we have automation rule set up which change the priority e.g. if field 1 value is X, field y value is Y then priority is Q. 

what had happen is in mail notification it shows that priority is M but when we looked in the issue it was Q. 

so mail trigger first or automation rule when customer clicked on Submit.

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