I have noticed something over the past several weeks that I have been meaning to investigate and I am hopeful someone can point me to the cause or a hint.
We use Outlook and I have noticed that on some tickets that are open the notification is flagged by MS as potential spoofing. I know this is not the case. It appears to be assocaited with any user that has their Full Name = to their email, which is another issue that I'm trying to figure out. I do not see this if they Full Name = first name last name, e.g. Jack Brickey. I am thinking that this may be related to the recent changes in login authentication.
The email come in with the following header displayed
I worked this out with Atlassian support. Ultimately they pointed me to MS. However, I resolved as follows...
I was able to correct the issue by having all users that had their "Full Name" = their email address log into id.atlassian.com and change their FN to First Last.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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