i configured jira service desk like this :
Outcoming notification : email@example.com
Customer request by email
I have 3 projects for 3 clients. I created 3 email address to be able to create a ticket by email
My question is : When a ticket is created, the notification is send by firstname.lastname@example.org, not by support.company, if the client receive a notification by email@example.com and he would to reply directly by email, it can't works... The reply need to be receive by support.company, right? What's the good process to solve that?
First at all, have you configure the mail channel for the JSD Project or a generic Mail Handler?
I meant, on JSD projects you must configure the Project settings >> Email requests instead
If so, does configuring the same email you are using for each JSD Project at the top of the Notification Scheme page solve your problem?
Project settings >> Notifications
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