Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email Request and Notification - Reply

Hello,

i configured jira service desk like this :

Outcoming notification : servicedesk@mydomain.com

Customer request by email 

I have 3 projects for 3 clients. I created 3 email address to be able to create a ticket by email

support.nameofeachcompany@mydomain.com

 

My question is : When a ticket is created, the notification is send by servicedesk@mydomain.com, not by support.company, if the client receive a notification by servicedesk@mydomain.com and he would to reply directly by email, it can't works... The reply need to be receive by support.company, right? What's the good process to solve that?

Thank you! 

1 answer

1 accepted

0 votes
Answer accepted

Hi Julian,

First at all, have you configure the mail channel for the JSD Project or a generic Mail Handler?
I meant, on JSD projects you must configure the Project settings >> Email requests instead

If so, does configuring the same email you are using for each JSD Project at the top of the Notification Scheme page solve your problem?

Project settings >> Notifications

Screenshot_1.png


Regards.

Hello ! 

 

I don't see that.... I changed for each company, thank you ! It seems exactly where was my problem !

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

231 views 3 5
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you