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Email Request and Notification - Reply


i configured jira service desk like this :

Outcoming notification :

Customer request by email 

I have 3 projects for 3 clients. I created 3 email address to be able to create a ticket by email


My question is : When a ticket is created, the notification is send by, not by, if the client receive a notification by and he would to reply directly by email, it can't works... The reply need to be receive by, right? What's the good process to solve that?

Thank you! 

1 answer

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Answer accepted

Hi Julian,

First at all, have you configure the mail channel for the JSD Project or a generic Mail Handler?
I meant, on JSD projects you must configure the Project settings >> Email requests instead

If so, does configuring the same email you are using for each JSD Project at the top of the Notification Scheme page solve your problem?

Project settings >> Notifications



Hello ! 


I don't see that.... I changed for each company, thank you ! It seems exactly where was my problem !

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