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Dynamically set SLA goal based on due date set? Edited

Is it possible to set SLA goals based on the Due date set by the ticket creator?

Right now I only see the option to set the goal in hours, based on issue types etc. (static)

This on the cloud version of JSD.

 

EDIT: I found this https://deviniti.com/support/addon/server/extension/latest/update-sla-to-date-post-function/, 'It allows to change value of SLA, according to the date provided by Due date' is exactly what I need, but this is for server only.

Is anyone aware of something similar but for the cloud version?

 

 

1 answer

0 votes

Hello Enis,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to set an SLA based on a date custom field. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-81
Please, click on vote and watch in order to hear about updates on the development cycle.

As a workaround you can use an add-on like Extension for Jira Service Desk, they mentioned on the comments of the feature that this add-on has this functionality.

Regards,
Angélica

Hey Angelica,

 

Thank you for your reply. Unfortunately the 'Extension for Jira Service Desk' Add-on does not support this functionality for Jira Cloud version, only the server version. I'll have to keep looking!

 

Kind Regards,
Enis Günsüren

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