Is it possible to set SLA goals based on the Due date set by the ticket creator?
Right now I only see the option to set the goal in hours, based on issue types etc. (static)
This on the cloud version of JSD.
EDIT: I found this https://deviniti.com/support/addon/server/extension/latest/update-sla-to-date-post-function/, 'It allows to change value of SLA, according to the date provided by Due date' is exactly what I need, but this is for server only.
Is anyone aware of something similar but for the cloud version?
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Currently, it's not possible to set an SLA based on a date custom field. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch in order to hear about updates on the development cycle.
As a workaround you can use an add-on like Extension for Jira Service Desk, they mentioned on the comments of the feature that this add-on has this functionality.
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