Dynamically set SLA goal based on due date set?

Egunsuren June 27, 2019

Is it possible to set SLA goals based on the Due date set by the ticket creator?

Right now I only see the option to set the goal in hours, based on issue types etc. (static)

This on the cloud version of JSD.

 

EDIT: I found this https://deviniti.com/support/addon/server/extension/latest/update-sla-to-date-post-function/, 'It allows to change value of SLA, according to the date provided by Due date' is exactly what I need, but this is for server only.

Is anyone aware of something similar but for the cloud version?

 

 

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2019

Hello Enis,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to set an SLA based on a date custom field. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-81
Please, click on vote and watch in order to hear about updates on the development cycle.

As a workaround you can use an add-on like Extension for Jira Service Desk, they mentioned on the comments of the feature that this add-on has this functionality.

Regards,
Angélica

Egunsuren July 2, 2019

Hey Angelica,

 

Thank you for your reply. Unfortunately the 'Extension for Jira Service Desk' Add-on does not support this functionality for Jira Cloud version, only the server version. I'll have to keep looking!

 

Kind Regards,
Enis Günsüren

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