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Dynamically Embedding Service Desk Widget

Does anyone know why when I insert the widget embed directly into the html file, it works.. but if I do it dynamicaly via JavaScript, it loads the js file but does not display the widget?

Inserting this directly into the <head> works:
<script type="text/javascript" data-jsd-embedded data-key="####" data-base-url="" src=""></script>


This does not:

const feedbackScript = document.createElement('script');

feedbackScript.type = 'text/javascript';
feedbackScript.setAttribute('data-jsd-embedded', null);
feedbackScript.setAttribute('data-key', '####');
feedbackScript.setAttribute('data-base-url', '');


It DOES actually load the embed.js and runs (I get a response if I set an onload callback) but I see no widget.

2 answers

We're using Google Tag Manager and this was the solution we worked out:

function jiraHelpdesk(callback) {
var jhdScript = document.createElement('script');
jhdScript.type = 'text/javascript';
jhdScript.setAttribute('data-jsd-embedded', null);
jhdScript.setAttribute('data-key', '####');
jhdScript.setAttribute('data-base-url', '');
if(jhdScript.readyState) { // old IE support
jhdScript.onreadystatechange = function() {
if ( jhdScript.readyState === 'loaded' || jhdScript.readyState === 'complete' ) {
jhdScript.onreadystatechange = null;
} else { //modern browsers
jhdScript.onload = function() {

jiraHelpdesk(function() {
var DOMContentLoaded_event = document.createEvent('Event');
DOMContentLoaded_event.initEvent('DOMContentLoaded', true, true);

Thanks a lot. It helped me as well

Thank you, this helped me a lot.

if you read the received code, it expects an event

Run this after it has loaded

var DOMContentLoaded_event = document.createEvent("Event")
DOMContentLoaded_event.initEvent("DOMContentLoaded", true, true)


this might be helpful

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