Our team's average rating is 5-stars, however the report shows 0s for days without data which indicates a different overall picture of the actual results. Most trend reports keep the line at the last reported data and not drop down to 0 on days without data, the only time I would expect to see it drop to 0 is if the customer survey reported a 0-star rating which isn't possible as the lowest customers can rate is a 1-star.
Screen Shot 2016-08-22 at 2.33.58 PM.png
Screen Shot 2016-08-22 at 1.35.04 PM.png
Unfortunately as for now, there is no way for you to configure the report to excludes the days without data. However, you can always export report data to CSV, tweak the data as you need and generate report using other tools like excel.
You can raise a suggestions/improvement request though, the product team may consider change the report behavior if you there is enough vote on a suggestion/improvement.
Is there an easy way to export this data? When I first tried to export the data (pulling records through a filter), the Satisfaction information exported completely blank within Excel, so then I created a scripted field to pull the data and display the star-ratings as numbers. I've also done this for the Satisfaction Date since that wasn't a field that was coming through as an exportable field. Haven't yet found a way to export the associated comments. Hoping I'm going about this the hard way and you're going to share a more user-friendly way of completing this export? Thanks!!
Export CSV button on the top right corner of the report should do the job for you. If you only want the average rating on each data point, export the report summary, if you want more detailed data, you can click on the data point and export the detailed data which includes rating, comment,reporter etc.
When export detailed data, you need to export on each data point though and then combine them if you need to, However you can always change the report to show data monthly/weekly so you can export whole month/weeks data at once.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot