Does JIRA Service Desk have a public REST API

Brad Baker Atlassian Team Oct 23, 2013

Note : This is a seed question from the JIRA Service Desk team.

*** Update: JIRA Service Desk now has a public REST API, see the release information below *** 

We're delighted to announce that JIRA Service Desk now has a public REST API. The JIRA Service Desk REST API is currently an experimental release, and will eventually become a stable release. See our REST API policy for more details. Check out the REST API below:

There is not currently a public REST API for Service Desk.

We do have internal REST resources that we use in the agent view and we plan to expand that into the "customer portal view" soon but these do not have the strong API guarantee against change. They are there to support the "dynamic browser front end".

Service Desk is of course built on top of the JIRA platform so issue creation / retrieval REST APIs are available via standard JIRA facilities.

https://docs.atlassian.com/jira/REST/latest/

As the JIRA Service Desk architect I am intrigued to learn more about about what type of REST APIs people would like and what use cases you are trying to satisfy and how they are more specific to JIRA Service Desk than the current JIRA public REST api.

Please leave feeback on this improvement request on JAC (https://jira.atlassian.com/browse/JSD-107) or send me a direct email on brad.baker@atlassian.com to further discuss what you are after.

18 answers

1 accepted

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Andrew Lui Atlassian Team Jan 12, 2016

We're delighted to announce that JIRA Service Desk now has a public REST API. The JIRA Service Desk REST API is currently an experimental release, and will eventually become a stable release. See our REST API policy for more details. Check out the REST API below:

We've also written a guide to exploring the JIRA Service Desk domain model via the REST API, which should be helpful to all Service Desk developers, new and old. Read it here: Guide - Exploring the JIRA Service Desk domain model via the REST APIs

Happy integrating! If you need help with the new REST API, try posting a question on Atlassian Answers or log a ticket in our issue tracker.

@Andrew Lui, Is there such  API available for Service Desk Server version 3.0.13? Or we need to upgrade to 3.1.x? I am basically interested in this one, which creates a service desk  customer request.https://docs.atlassian.com/jira-servicedesk/REST/server/#servicedeskapi/request 

Andrew Lui Atlassian Team Apr 14, 2016

@Yagnesh Bhat You'll need to upgrade to 3.1.x. 

The JIRA Service Desk REST API  is not available in JIRA Service Desk 3.0.x.

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Daryl Chuah Atlassian Team Sep 14, 2014

To all of you which are interested on this, please do vote on the following request so that the developers would take serious consideration into implementing this in the very near future:

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Hi,

Is there any news regarding this topic?

I am particularly interested on automating workflow between our CRM and Jira; particularly using the SLS features and ensure good feedback to our Sales agents and the issues raised to them by our customers.

thanks

boby

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Hey guys, any news on this? Looking for this for similar reasons as Arnaud. Please, let me not have to go with Zendesk! :)

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Hi Brad,

We are interested in a Service Desk API interface that will allow us to build service desk functionality directly into our clients' applications. For example logging issues, or general feedback, from the client application itself.

Regards

Edrich

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We'd also love to integrate service desk with our internal problem reporting system. Waiting on a heads up!

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We are very interested in this to replace ZenDesk as our Product Support team's ticketing system. So we'd want a form on our webpage, with ability to get KB feedback, etc. And use service desk for our large customer support team. We get thousands of customer support requests a day and really want to replace Zendesk with Jira service desk. But it seems focused on IT support, and not product support.

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Hello!
We're very interested in creating service desk projects and applying service desk to existing project via API (Java or REST)

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Hi Brad,

We are currently evaluating embedding Service Desk into our Web App for customer support. We currently have deep level integration with an ITSM but are and have been looking for a replacement for some years now. To provide a similar level of "seamless" integration with our customer base we would need the ability to automatically provision customers and preferably provide an SSO between Service Desk and our web app (Realise SSO is out of scope here but is included to provide an overview of the use case). We would also be adding customer specific info but don't see an issue with that using existing Issue API fuctionality and labels to achieve those req's

Embedding the customer portal in an i-frame is no biggie but can we use the existing REST API for JIRA to provision Service Desk customer users. This could be done by say assigning them to a customer-portal group in JIRA (the customer-portal group would being assigned under roles in Service Desk). Would this impact on our JIRA Licensing (i.e. would the users in the the customer-portal group still be just viewed as Service Desk Customers and therefor be limitless or would they now be considered actual JIRA Users and fall under the JIRA licensing policy).

This is a potential show-stopper as we have several thousand to potentially millions of users we would need to provision in this way (i.e. automated). Public signup is not an option here.

If this cannot be achieved via the current REST based API it would be a requirement for us in the Service Desk API to make it a viable candidate for evaluation and purchase.

 

Thanks

Greg

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Is there any news with the release of JIRA 7?

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We are interested in this as well, and it could impact whether or not we purchase the software.

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Hi, would like to use the rest api too

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Hi, any news about this feature?

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Any news? we are trying to achieve something similar to do @Greg Roods outline.

 

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SSO and API are things we need to move to Jira

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JIRA Service Desk API are now available (since mid January 2016). Please see JIRA Service Desk REST API Reference documentation for details. 

 

 

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As I can figure, there is no way to "get" Service Desk Announcements via REST, right?

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