I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licenses) to be able to properly navigate/restrict accesses in the confluence knowledge base.
Today, from a test portal-only non-atlassian ID account, I was able to see a knowledge base article from the portal. Am I losing my mind? was there never a restriction? or are there only certain restrictions for non-atlassian-id users?
Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk. Which will display the top 3 best matches with a short article.
To navigate to Confluence, they would need an atlassian id.
JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.
Hope that helps
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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