I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licenses) to be able to properly navigate/restrict accesses in the confluence knowledge base.
Today, from a test portal-only non-atlassian ID account, I was able to see a knowledge base article from the portal. Am I losing my mind? was there never a restriction? or are there only certain restrictions for non-atlassian-id users?
Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk. Which will display the top 3 best matches with a short article.
To navigate to Confluence, they would need an atlassian id.
JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.
Hope that helps
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