Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licenses) to be able to properly navigate/restrict accesses in the confluence knowledge base.
Today, from a test portal-only non-atlassian ID account, I was able to see a knowledge base article from the portal. Am I losing my mind? was there never a restriction? or are there only certain restrictions for non-atlassian-id users?
Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk. Which will display the top 3 best matches with a short article.
To navigate to Confluence, they would need an atlassian id.
JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.
Hope that helps
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs