Do portal-only customers need Atlassian ID to view Confluence Knowledge Base?

I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licenses) to be able to properly navigate/restrict accesses in the confluence knowledge base.  

Today, from a test portal-only non-atlassian ID account, I was able to see a knowledge base article from the portal.  Am I losing my mind?  was there never a restriction?  or are there only certain restrictions for non-atlassian-id users?

1 answer

1 accepted

1 vote
Susan Hauth Community Champion Dec 05, 2017

Hi Rosa,

Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk.  Which will display the top 3 best matches with a short article.

To navigate to Confluence, they would need an atlassian id.

JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.

Hope that helps


Thanks for your reply Susan.      I'm not sure what "WITHIN" service desk actually means...   Can they see a hyperlink to the article, but then can't see the actual article because it takes them to Confluence? 
Or are they able to preview the entire article? 

Susan Hauth Community Champion Dec 11, 2017

Hi Rosa,

They will be able to see the entire article in a pop up window in Service Desk.  But any links to confluence will not work.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

781 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you