Disable login

Hi,

When we reply at a ticket/support case in JIRA service desk, the customer will receive an email with our reply and a link to the ticket/support case.

They have to login at the link/page to view the content of the ticket/support case. A lot of our customers don't like to login and most of them forget their passwords. How can we disable the need to login and just show the content immediately?

Kind Regards,

Peter

3 answers

1 accepted

1 vote

If a user does not log in, Jira cannot know who they are, and hence what to allow them access to.

If you don't care that everyone will have access to everything, you can start using the "anyone" group in permissions, which will allow "anonymous access", which means people don't have to log in to see anything.

Thank you for your answer! In that case I will think we will have to move to another software system or enforce our users to login.

You'll have the same structural problem in other systems.  If a user doesn't identify themselves, there's no way a system can know what to hide or show them.

0 vote
Alexey Matveev Community Champion Dec 06, 2017

Hello,

You should setup Single sign on in your Jira Instance.

You can read more here.

https://confluence.atlassian.com/kb/single-sign-on-integration-with-the-atlassian-stack-794495126.html

Hi,

Thank you for your answer, but I don't want clients to login at all to view their ticket.

When will I receive an answer? I don't think waiting 14 days is something you can expect when you pay for support.

We're not support, we're a community of end users like yourself.

Jack Brickey Community Champion Dec 20, 2017

@Peter Bin, to be clear this forum is a community of users such as yourself. If you want Atlassian’s direct support you need to open a support ticket.

with that said, if I understand your question, what you are asking is not possible.

Thank you for your answer! Unfortunately everytime I try to open a support ticket I get redirected to this community.

Thank you for the information!

Jack Brickey Community Champion Dec 20, 2017

Ah you are on the 10 license starter option which limits you to the community forum. Regardless, my answer still stands. Maybe someone else can provide you better answer. 

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