When we reply at a ticket/support case in JIRA service desk, the customer will receive an email with our reply and a link to the ticket/support case.
They have to login at the link/page to view the content of the ticket/support case. A lot of our customers don't like to login and most of them forget their passwords. How can we disable the need to login and just show the content immediately?
If a user does not log in, Jira cannot know who they are, and hence what to allow them access to.
If you don't care that everyone will have access to everything, you can start using the "anyone" group in permissions, which will allow "anonymous access", which means people don't have to log in to see anything.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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