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Differences between IssueCollector and ServiceDesk plugin from functionality perspective

What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?

1 answer

They are quite different.

Issue Collector is a way to embed a simple issue create form onto a webpage. That's it.


Service Desk is a full Enterprise Service Management solution. There are so many features it's hard to start describing them all. SLAs, automation, customer portal, different request types, organizations, and that's just a start. I'd suggest taking a look at these links

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