Dialogue boxes hang when submitting them

For example if I get a new or existing ticket, when changing the status to open, it hangs. If I cancel and refresh the browser, it shows as opened (transitions to the next status in the workflow). 

The issue is the hanging, after submitting the "form" it shows as loading indefinitely. 

This was seen to be true on chrome and Firefox, reported by a different agent as well. 

Tested in internet explorer as well. Same issue. 

I did re-indexed once, issue fixed for a few minutes then came back.

We noticed that some agents do not encounter this issue that use the same system.

Uncaught TypeError: b is not a function

1 answer

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Steven Behnke Community Champion Sep 14, 2015

Hi! This shouldn't be happening. I'd love to help, but since you are indicating that you are on JIRA Cloud, it will be best for you to contact https://support.atlassian.com and open a Request as they will have access to your system in order to find the correct information.

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