Dialogue boxes hang when submitting them

For example if I get a new or existing ticket, when changing the status to open, it hangs. If I cancel and refresh the browser, it shows as opened (transitions to the next status in the workflow). 

The issue is the hanging, after submitting the "form" it shows as loading indefinitely. 

This was seen to be true on chrome and Firefox, reported by a different agent as well. 

Tested in internet explorer as well. Same issue. 

I did re-indexed once, issue fixed for a few minutes then came back.

We noticed that some agents do not encounter this issue that use the same system.

Uncaught TypeError: b is not a function

1 answer

0 vote
Steven Behnke Community Champion Sep 14, 2015

Hi! This shouldn't be happening. I'd love to help, but since you are indicating that you are on JIRA Cloud, it will be best for you to contact https://support.atlassian.com and open a Request as they will have access to your system in order to find the correct information.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

787 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you