Customising the Service Desk Web Portal home screen - how have Atlassian done it?

Atlassian have started using the Service Desk Customer Portal for their support enquiries(https://support.atlassian.com/customer/home)

We're also using the customer portal, and would love to customise our home page in a similar way to the way that Atlassian have, but the options we're given are a lot more limited.

How have Atlassian done this, and is it something that we can do too?

3 answers

1 accepted

I spoke to an Atlassian consultant about this the other day - apparently they've done lots of serverside javascript customisation of the pages. Hopefully us mortals can have access to some of this goodness one day.

"mortals", that's a good one, and how I feel. Maybe I should pray to Atlas more often.

Our solution, which we are just starting, is to link to Confluence and the Customer Portal, from a web page we make. Client needs to login for each of the two links. It's a work-around.

I have the same issue/question as Mark. We want to move to Jira but the lack of true customization of the customer support portal is a show-stopper. Social networking of a team is the old days (aka Confluence). today its all about self-service and customer access. Jira needs to get its act together on this one.

Jira's customer portal has a section called "Support Resources". How do WE, out here, setup the same type of support portal ???

We customized the header in Confluence and Jira to make Confluence, Questions, and Jira / Service Desk seem like one integrated product. Waiting for the enhancement in Service Desk to be able to customize the header there too to match the same options (see https://jira.atlassian.com/browse/JSD-22).

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