Atlassian have started using the Service Desk Customer Portal for their support enquiries(https://support.atlassian.com/customer/home)
We're also using the customer portal, and would love to customise our home page in a similar way to the way that Atlassian have, but the options we're given are a lot more limited.
How have Atlassian done this, and is it something that we can do too?
I have the same issue/question as Mark. We want to move to Jira but the lack of true customization of the customer support portal is a show-stopper. Social networking of a team is the old days (aka Confluence). today its all about self-service and customer access. Jira needs to get its act together on this one.
Jira's customer portal has a section called "Support Resources". How do WE, out here, setup the same type of support portal ???
We customized the header in Confluence and Jira to make Confluence, Questions, and Jira / Service Desk seem like one integrated product. Waiting for the enhancement in Service Desk to be able to customize the header there too to match the same options (see https://jira.atlassian.com/browse/JSD-22).
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot