Atlassian have started using the Service Desk Customer Portal for their support enquiries(https://support.atlassian.com/customer/home)
We're also using the customer portal, and would love to customise our home page in a similar way to the way that Atlassian have, but the options we're given are a lot more limited.
How have Atlassian done this, and is it something that we can do too?
I have the same issue/question as Mark. We want to move to Jira but the lack of true customization of the customer support portal is a show-stopper. Social networking of a team is the old days (aka Confluence). today its all about self-service and customer access. Jira needs to get its act together on this one.
Jira's customer portal has a section called "Support Resources". How do WE, out here, setup the same type of support portal ???
We customized the header in Confluence and Jira to make Confluence, Questions, and Jira / Service Desk seem like one integrated product. Waiting for the enhancement in Service Desk to be able to customize the header there too to match the same options (see https://jira.atlassian.com/browse/JSD-22).
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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