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Customer permissions to request REST API


I want to permit 3d party software to request Service Desk API. 

I added their email to Customers list. They got an Atlassian ID, created a token and so on, and then they tried to send a request to Service Desk REST API but got bad request response stating there was an authentication issue. 

To provide them API access, I had to add them to users list and to permit them access to Jira Service Desk product. As a result, they got access to back end web interface, although there was no projects available to them, but they have an option to created one.

Question is, how do I provide a permission to use REST API to customer without permitting him to access Service Desk interface itself? Except customer portal of course, it must be accessed as intended.

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