Creating tickets via email Edited

Good morning, I need the tickets created through the email for a work order or incident type, or I can change the type after an opening.

Waiting.

1 answer

0 vote
Susan Hauth Community Champion Jan 16, 2018

Hi Maykon

You can set an automation rule to detect certain keyworks or sender and change the request type on the creation of an issue.

Hope that helps

Susan

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