Creating tickets via email Edited

Good morning, I need the tickets created through the email for a work order or incident type, or I can change the type after an opening.

Waiting.

1 answer

0 votes
Susan Hauth Community Champion Jan 16, 2018

Hi Maykon

You can set an automation rule to detect certain keyworks or sender and change the request type on the creation of an issue.

Hope that helps

Susan

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

70 views 6 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you