Creating report based on number of issues responded by an agents per day?

We are looking to create a report in jira service desk (helpcentre) to monitor how many issue (tickets) our agents respond per day?

Is there a JQL that allows us to see this data?

2 answers

0 votes

Hello,

What do you mean by responded?

If you mean that it was commented by your agents, then you should use an add-on like ScriptRunner. In ScriptRunner you can use the commented function

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0 votes

You can use the JQL for this like..

Assignee = <Agent> and Updated = startOfDay()

or else you can use the Update Date as well..

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Odd, it's not returning any results even though the agent has been responding to issue (tickets) today.

Are there any other JQL's available?

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