I am using JIRA Software 7.3.7 and Service desk 3.5.1.
Eventhough there are tickets with done resolution , the reports created vs resolved and gadget created vs resolved does not show the correct counts for the resolved tickets.
The resolution field is not hidden in my project.
IS this a bug within jira or I am doing something wrong here?
Probably not. Could you run a search that shows you the same issues that there are in the report?
Make sure the column "Resolution" is included and count through them. It might be easier to save the filter and use it in a dashboard "filter statistics" gadget with Resolution as the statistic.
It's very important to check that you don't have any custom fields called "resolution" too.
Thanks for your attention.
I did a search
project = "Customer Support" AND resolved >= startOfMonth()
it shows only two tickets, however there are more than 50 tickets with resolution done.
However it works for other projects which are not part of service desk, but does not seem to work for Service desk project.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs