Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create linked issue and transition original issue


Im wondering because we have 5 different projects for different apartments, where each of them has their own queue.


Every now and then we need to move issues between projects.


We like the way "Create linked issue" works but we thin the  "Move issue" takes way too many steps - even for identical projects.


Is it possible to automatically transition issue, to let's say "waiting for support" - when a linked issue is created?


What I am trying to achieve is an easy way for a user to send issues to another project. Any ideas are welcome.


I have stumbled upon some discussion about this problem, but all I have found are outdated Scriptrunner scripts which throw errors as soon as they are pasted inside the script window.


Thank you for your time.

1 answer

1 accepted

0 votes
Answer accepted

I think I have figured this out, for future reference:


This is made easy by using Jira Workflows and Jira Misc Workflow Extension.

Create a workflow status called "At department X" and a new transition "Send to department X". Another new transition from "At department X" to "Resolved".

For this transition, add a postfunction called Create Issue (from the JMWE extension). When configuring, select create issue at department X. Set linked issue "is caused by". Copy summary, description, reporter, and the fields you need to copy. Save.


Now add an automation inside the project that created the linked issue. When linked issue is transition, transition original issue to "Resolve".



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you