For beginning Happy New Year every one :)
I work in a Agency and I manage the support team.
We work with Jira Service Desk and Jira software.
Our clients create an issue on the service desk and I create manually a linked issue in the corresponding project on Jira Software.
All my clients are in an organization, so can we add an automatic rule :
If Client X in organisation "Project X" add a new issue in service desk, we automatically create a linked issue in the associate project "Project X" ?
Thank you for your answer :)
Automating this is possible, but first can you answer two questions?
Hi Mike !
1 : Yes sorry, in project Y in Jira Software
2: Yes, every ticket !
Our customers report bugs to us and I'm the only one who has access to the service desk ( For a licensing issue). Each time I create a ticket linked to the jira Software project so that the developer can fix it.
Thank you for your help ! :)
Sorry I missed your response on the 6th January.
You can achieve this by using a free plugin called Automation LITE for JIRA.
When: Issue Created (on Jira Service Desk)
Then: Create a new ticket (with the same issue type/different issue type) in Jira Project (specify the name of the project).
With this same rule you can specify what to carry over into the linked ticket (e.g. labels, priority, issue type, summary, description etc.
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