Correct procedure for customizing Request Type fields? Edited

Screen Shot 2017-11-22 at 3.05.33 PM.pngScreen Shot 2017-11-22 at 3.05.43 PM.pngScreen Shot 2017-11-22 at 3.06.12 PM.pngI can't seem to customize the set of fields I want associated with the various request types.  Is there a particular order one must follow to create the various entities (ie. schemes, screens, etc.) into which the fields will then be selected?

 

I've enclosed 3 screenshots how I've configured things.  Seems pretty straightforward.  Yet, when I want to configure the fields for either of the two request types I'm using, I'm unable to select the "Reporter" field, even though it should clearly be available.  Why isn't it? 

Any ideas or articles or videos I would be appreciated!

Robert

 

1 answer

I think I've solved this!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

792 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you