Correct procedure for customizing Request Type fields? Edited

Screen Shot 2017-11-22 at 3.05.33 PM.pngScreen Shot 2017-11-22 at 3.05.43 PM.pngScreen Shot 2017-11-22 at 3.06.12 PM.pngI can't seem to customize the set of fields I want associated with the various request types.  Is there a particular order one must follow to create the various entities (ie. schemes, screens, etc.) into which the fields will then be selected?


I've enclosed 3 screenshots how I've configured things.  Seems pretty straightforward.  Yet, when I want to configure the fields for either of the two request types I'm using, I'm unable to select the "Reporter" field, even though it should clearly be available.  Why isn't it? 

Any ideas or articles or videos I would be appreciated!



1 answer

I think I've solved this!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

383 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you