Change issue status on user assignment.

Hi, I would like to know if it is possible to automatically change the status of a service desk issue when someone assigns themselves to the issue?

1 answer

I'm not an authority, but from what I've seen on these forums, if you host your own instance on your computer and are savvy with scripting languages, you can do that and almost anything else.

If you use the cloud-hosted solution, however, you can't make that kind of customization.

Regards,

Jim

 

Thank you for your response

Jim is right - you'd want a listener to pick up "issue edited" and transition the issue through the right transition.  Which you can't add to Cloud

What you could do is reverse it - have a workflow transition that sets the assignee to current-user, so when a user says "move to in progress", they don't have to think about assigning it to themselves.

Thanks but there are multiple members of the team so I just wanted the issue to simply move to the "working on it" status when anyone in the team assigns themselves to the issue.

Seems like a simple piece of logic that has been be implemented into Jira?

Nope, most people don't work that way, so Atlassian haven't implemented anything that can do it.  Hence the comments about listeners.

Where or how would I implement a listener to the project/issue?

Listeners are global things, so your code would probably need to have "if project = X and issuetype = Y" type stuff in it (unless you really wanted this globally)

I'd use the script-runner to do this, but the other main (free) option is to write your own add-on to provide the function.  (Bear in mind what Jim said - this is server only)

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