Change default redirect after login . to portals page


I'm lookig for a way to setup servicedesk so that if a customer goes to, after he's asked to login, to be redirected to , and not to the dashboard (which makes it virtually impossible to navigate back to portals).


I'm using nginx as a proxy for Servicedesk.

I'm also doing some other redirects in nginx, for short urls. Eg: redirects to

location ~ /rs(.*) {
return 301 /servicedesk/customer/portal/7;




2 answers

Looking for these answers, also!

We actually did this with this hack:

in /servicedesk_install_home/atlassian-jira/WEB-INF/classes/templates/plugins/footer/footer.vm we added this code at the buttom:


$(function () {
if ($("a.login-link").text() == 'Log In' && window.location.href.indexOf("/secure/Dashboard.jspa") != -1) {
window.location = contextPath+"/servicedesk/customer/portals" }

What this does is that if you visit will redirect you to which will redirect you to login page but with a back link reference, so after you successfully login, it'll get you to the customers portals view.

The draw back is that technicians don't really have a way to access technician view from here, unless bookmarked. For that we just added a custom message on the portals view like "If you're a technician, click here" that'll get them to

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

792 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you