Cannot edit JIRA Service Desk Permission Scheme for Project

When I try to edit permissions, I just get a blank screen.


1 answer

0 votes

Hi Doug,

Sorry to hear about this problem.   Is Service Desk currently licensed and active in this Jira instance?  If the license has expired,  Service Desk has been uninstalled, or Service Desk didn't start up properly, then I think you might be encountering this documented bug:

But that really only happens when users have uninstalled service desk and no longer want to use that product and in turn it appears to have left behind some plugin specific settings.

If that isn't the case here, and you not uninstalling Service Desk, then I would be interested to see if you can follow the steps in the KB: Blank Page when trying to edit Permission Scheme.   This is an alternative approach to investigate if perhaps another configuration change on the system might be responsible for this.

Please let me know.


No luck.  I edited permissions-types, restarted jira getting the same blank white page.  I even deleted the whole project and created a new one - same thing...

Humm, well that is strange.   I'm not sure what else might cause this off hand.   So I created a support request on your behalf for this issue.

I would like to see if we can gather some logs there and try to work this case that way.   Perhaps I can see something else in the logs that might tell us what is happening here to cause this problem.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,548 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you