Cannot create nex-gen project

[DBohra A Global Business Network]

I signed up as a fresh account on Jira Service Desk but for some reason I cannot see an option to create a nex gen project and by default all the projects are classic service desk.

I checked the global permission and Jira-admins and Admins have the permission to create Nex-gen projects.

So what am I missing here?

[Nic Brough -Adaptavist-]

You select the type of project after clicking "create project", classic/next-gen are not separate functions.

[DBohra A Global Business Network]

But in other Service Desk accounts, I do have an option to select whether to create a classic service desk or nex-gen.

Also, by default in this account, why is everything created as a classic service desk.

From a template perspective, I am trying to create an external service desk.

[Nic Brough -Adaptavist-]

Ugh, scratch that post, I'm being dumb.

The default is to create the type of project you last created, but could you explain what you mean by "can't create next-gen project"?  What happens when you click "create project", get the project type selection, change the application to "Service Desk" if needed and then click "try a next-gen project" under the list of types?

[DBohra A Global Business Network]

Right, so there is a little down arrow on Create Project (blue button at the top right corner), when you click on that, you see Classic Service Desk and Try a next-gen project.

I neither see the down arrow nor the option to select the classic service desk or try next-gen.

attached the screenshots.

[Nic Brough -Adaptavist-]

What do you get when you click "change template"?

[DBohra A Global Business Network]

Okay, I thought I saw your reply asking for which another account allows you to create a nex-gen project. I am attaching the screenshots here.

[DBohra A Global Business Network]

Ok, here's the screenshot when I click on the change template.

[Nic Brough -Adaptavist-]

Yeah, I'm not convinced the classic/next-gen drop-downs work particularly well on create project.

I always end up using "change template" anyway.

[DBohra A Global Business Network]

Yeah, but change template only changes the type of service desk and not the 'type' of the project.

This is really weird though, I have 3 separate JIRA accounts and none of them have these issues.

Well, I don't mind the classic service desk but adding new/customer fields is much easier in the nex-gen projects.

[DBohra A Global Business Network]

@Nic Brough -Adaptavist- So is there a fix for this? Also, is there a way to get official support and forums are my only option. 

[Nic Brough -Adaptavist-]

That's odd, my Cloud systems all have a grey bar below the templates (in your most recent screenshot), that enables me to swap the list between Next-gen and Classic templates.

Have you cut that off your screenshot, or is it genuinely not there at all?

[DBohra A Global Business Network]

@Nic Brough -Adaptavist- haha, no it's actually not there :)

[Nic Brough -Adaptavist-]

Ok, that suggests that you're somehow on an old version of Cloud that does not have the option implemented. 

I would check your Cloud version (admin -> troubleshooting and support) and then contact Atlassian to see if a) your latest update is on the way or they've somehow missed you or b) there's a bug hiding it (I can't find anything logged for this)

[DBohra A Global Business Network]

@Nic Brough -Adaptavist- this is really weird, where do I check the cloud version though, troubleshooting and support only has audit logs.

Also, how does one reach out to Atlassian support?

[Nic Brough -Adaptavist-]

Hmm, it used to be there.  That's annoying.

Atlassian are on https://support.atlassian.com/contact - this will walk you through to creating a request in the right place.

[DBohra A Global Business Network]

@Nic Brough -Adaptavist- Unfortunately it's only for paid plans, so I am literally stuck here.

[Nic Brough -Adaptavist-]

Ah.  I am sorry, I did not notice the "free" tag that you gave us.  I should have questioned that earlier.

I am not familiar with the free version.  I understand that it has a cut-down feature set, but I don't know what has been cut.  I would guess that your lack of options may well be down to the reduction.  But I honestly don't know.  I will go do some more reading.