I signed up as a fresh account on Jira Service Desk but for some reason I cannot see an option to create a nex gen project and by default all the projects are classic service desk.
I checked the global permission and Jira-admins and Admins have the permission to create Nex-gen projects.
So what am I missing here?
But in other Service Desk accounts, I do have an option to select whether to create a classic service desk or nex-gen.
Also, by default in this account, why is everything created as a classic service desk.
From a template perspective, I am trying to create an external service desk.
Ugh, scratch that post, I'm being dumb.
The default is to create the type of project you last created, but could you explain what you mean by "can't create next-gen project"? What happens when you click "create project", get the project type selection, change the application to "Service Desk" if needed and then click "try a next-gen project" under the list of types?
Right, so there is a little down arrow on Create Project (blue button at the top right corner), when you click on that, you see Classic Service Desk and Try a next-gen project.
I neither see the down arrow nor the option to select the classic service desk or try next-gen.
attached the screenshots.
Yeah, but change template only changes the type of service desk and not the 'type' of the project.
This is really weird though, I have 3 separate JIRA accounts and none of them have these issues.
Well, I don't mind the classic service desk but adding new/customer fields is much easier in the nex-gen projects.
That's odd, my Cloud systems all have a grey bar below the templates (in your most recent screenshot), that enables me to swap the list between Next-gen and Classic templates.
Have you cut that off your screenshot, or is it genuinely not there at all?
Ok, that suggests that you're somehow on an old version of Cloud that does not have the option implemented.
I would check your Cloud version (admin -> troubleshooting and support) and then contact Atlassian to see if a) your latest update is on the way or they've somehow missed you or b) there's a bug hiding it (I can't find anything logged for this)
Ah. I am sorry, I did not notice the "free" tag that you gave us. I should have questioned that earlier.
I am not familiar with the free version. I understand that it has a cut-down feature set, but I don't know what has been cut. I would guess that your lack of options may well be down to the reduction. But I honestly don't know. I will go do some more reading.
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