Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot add a new Request Type

I have multiple projects, each with multiple request types.  In one of my projects, I have deleted all request types instead of 'Get IT Help'.  When I click to add a new request, I continually get this message.  I can still add/delete request types to all of my other projects.  Help!


I've logged out, cleared my cache, and logged back in but the issue persists.  


Request Type.png

3 answers

Is it possible you have no issue types associated with this project?


Thanks for the response.  When I view my Issue Types, I don't have any associated with this specific project but all issue types should be associate via the default issue type scheme to all unconfigured projects.  I'd expect that to pick up anything not directly associated.  Does that make sense?

Digging in more, i'm seeing that the project I created was an independent project as it's next-gen.  When that happens, I cannot associated an issue type scheme to it.

Ah, sorry, I have no experience with next gen projects.

Since its next gen, do the Picard thing and yell 'shut up Wesley' at it.  If nothing else its stress relief.

Hi @Kyle H_ 

Go to project setting and change project type to software or business and save it. Then change it back to ServiceDesk. It maybe helps you.


Is this an option for Next-gen projects?  Searching through the community more I see that is only an option for classic projects.

Like Ansar Rezaei likes this

This is resolved.  I found a field called 'Issue Type' on my request types that had a red indicator saying the field name was reserved by Jira.  Changing that field allows me to create new request types.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you