We are limited in how we organize our Jira because we are not able to change the Issue Type with an automation rule. Thus we are changing the request type, but that is limiting.
We receive emails from both systems and customers and want to be able to distinguish the two, system generated being an Alert and customer generated being a Service Request. Because we are only able to change the Request Type via automation rule all are set to Alerts, which is confusing. Hence I am trying to understand if the Automation plug in has more power than the Jira automation logic, or if it just makes it easier to set up automation.
Thanks in advance,
Looks like updating the issue type is not available on the automation rules in JIRA Service Desk.
As an alternative option, you can try this free add-on which possible to update the issue type:
Automation Lite for Jira Cloud
You can find the difference between paid version and free version here:
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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