I'm testing Jira Software and Service Desk right now.
I started by installing Jira Software and creating a Software project on it without any difficulty.
But today I wanted to add Jira Service Desk. So I added it via the Applications & Licences.
Now I can see the empty Service Desks projects list, but when I try to create a new project, I only have software and business projects.
I tried installing Jira Service Desk on another Server without Software, and there I can create Service Desks projects.
Can someone help me find what I'm doing wrong ?
Thanks by advance.
Is your admin account (you?) able to use Service Desk? I mean, does it have the right permissions - in the applications list, there should be a group or groups with application access for SD, are you in one of thoose groups?
To create a project, you have to be an admin. You should not have to be a service-desk user to create a SD project, but it does mean you will be able to see and config the project when it is created.
So, when you say "I can't create", what exactly do you mean? When you create a project, what options do you get in the "project type" dialogue? Do you mean the Service Desk ones are missing, or that they are there but give you an error or do nothing when used?
Hmm. That's odd, as I can see the Service Desk type in the background, which tells me the main application is enabled.
It looks like the project creation templates may have been disabled somehow, but there are other things that it could be.
Can you try:
Have the same sympthoms guys, this helped me https://confluence.atlassian.com/jirakb/service-desk-installed-but-not-enabled-found-dependent-enabled-plugins-for-plugin-800703376.html
I did not have these records at all, so I inserted the aforementioned plugins to my database and restarted JIRA
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