Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can portal customers add other customers to that list of portal customers for that specific project?

One of my agents added a customer to portal customers for one of his projects. All of a sudden he noticed 25 other portal customers show up on his list of customers for his project. Is it possible if anyone could have invited or added these customers to my agent's project without him finding out? Is this a field that a customer gets to fill out when creating an issue meaning share this issue with whomever they want by simply typing in the person's email address? Is this something i can fix via customer permissions? Please ask for clarification if needed. Thank you. 

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Nov 14, 2019

the question is how are your customer permissions set. If it is "Customer my team adds to the project" then the only way they can be added is by an agent/admin. If "Anyone can send a request..." then they would pop up when an email is sent.

cust permissions.jpg

We checked the customer permissions for that specific project and sit was set to "customers my team adds to the project"

If these customers add other people/customers do those new customers have the same permission as the original customer?

Does this have to do with organizations and customers having the same email domains?

Jack Community Leader Nov 14, 2019

If you have an organization that is shared on multiple projects then the customers are shared as well. So adding a customer to an org in one project will add that customer to the other project(s).

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you