We send approval requests to our business users and occasionally they forget to respond. Can the system be configured to send a reminder with link to approve / reject on a routine basis (daily, weekly, etc.)?
I recently configured this on our Server version. It required the JWT post-function plugin. It seems that there is no way to ping the approvers directly from service desk, so I did it form the jira side.
I created an SLA to time the approval wait
I added a workflow step (to itself) in approval status that "Pings the approvers"
The workflow step only has a post function to "Send Email". You can configure to send to the approval group and add in custom links (I did one to send to pending approvals).
Then I used the Automation in Service desk when the time to approve breached, I would trigger that workflow step (Pings the approvers).
I went a little further than that, and since I have Extensions for Service Desk add-on, I also reset the time to approve SLA so the whole process will repeat itself until approved.
So a bit tricky, but it works beautifully.
Hope that helps
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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