Can Service Desk Send Daily or Weekly Reminders on Approval Requests?

[Todd Coates]

We send approval requests to our business users and occasionally they forget to respond.  Can the system be configured to send a reminder with link to approve / reject on a routine basis (daily, weekly, etc.)?

[Susan Hauth _Jira Queen_]

Hi Todd,

I recently configured this on our Server version.  It required the JWT post-function plugin.  It seems that there is no way to ping the approvers directly from service desk, so I did it form the jira side.

I created an SLA to time the approval wait

I added a workflow step (to itself) in approval status that "Pings the approvers"

The workflow step only has a post function to "Send Email".  You can configure to send to the approval group and add in custom links (I did one to send to pending approvals).

Then I used the Automation in Service desk when the time to approve breached, I would trigger that workflow step (Pings the approvers).

I went a little further than that, and since I have Extensions for Service Desk add-on, I also reset the time to approve SLA so the whole process will repeat itself until approved.

So a bit tricky, but it works beautifully. 

Hope that helps

Susan