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Can JIRA use a different Resolution SLAs after a case changes from Resolved to Reopened?

Kevin Lundeberg
Kevin Lundeberg August 1, 2019

Is it possible to have a standard SLA for when a ticket is created until Resolution (i.e. 3 days). Once the ticket is Resolved and then Reopened, could it start a new SLA clock (i.e. 1 day)?

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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August 1, 2019

Kevin

Please see documentation on Multiple Cycles
https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-with-multiple-cycles-939926419.html

Victor

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