Can I mention customers who are not the reporter or an active participant in a ticket ?

We use organisations to organise our customers for each project. I would like to be able to mention any customer in that organisation once the oraganisation is added to the ticket in the people section. 

 

I find that I can only mention someone if they are the reporter of a ticket or if they have been added by "Request participants:" but even in this case they have to comment in the ticket before I mention them. 

 

If anyone has any tips or have come across the same issue I would love to hear from you. 

1 answer

1 accepted

Hi,

You will find everything explained in details here 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

17,703 views 13 31
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you