Can I mention customers who are not the reporter or an active participant in a ticket ?

We use organisations to organise our customers for each project. I would like to be able to mention any customer in that organisation once the oraganisation is added to the ticket in the people section. 


I find that I can only mention someone if they are the reporter of a ticket or if they have been added by "Request participants:" but even in this case they have to comment in the ticket before I mention them. 


If anyone has any tips or have come across the same issue I would love to hear from you. 

1 answer

1 accepted


You will find everything explained in details here 


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you