Yes, this is possible. In order to use this value for reports or filters, it will be necessary to go into advanced mode for your queries, and try adding something like the following to your statements.
issue.property["request.channel.type"].value = "email" // potentially also try simpler form of request-channel-type = email issue.property["request.channel.type"].value = "portal" // potentially also try simpler form of request-channel-type = portal
However, there is currently a bug with this feature, as described by https://jira.atlassian.com/browse/JSD-1365
This has been fixed and should be available in the next release.
Service Desk developer
Matt, I'm excited to get the fixes. Can you tell me what I would use to do a report by Customer Request Type? I wanted to have a report that would show me how many are "General" and how many are not General. I know how to use the operators, just not what field name to use or what specific value to use (is it just the Request Name of the Request Type?).
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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