Hi @Todd Winton,
I think you should check out My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be used on My Requests page, which fields are visible as columns by default, and also define which user group can use a specific field. When it comes to your customers, they're able to add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, I recommend you to go to My Requests Extension documentation,
However, My Requests Extension is only available on Server. So, if you're looking for a Cloud solution, you should check out Ultimate Theming for Jira Service Desk.
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