Can I change the default priority of new issues?

Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service Desk or is it a global setting?



3 answers

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3 votes

Hi Rik,

Please take a look on this article to see how to change the default priority. smile

-- Arthur Gonçalves

I overlooked that section :)

IN Jira Service Desk I have found a way to set the Issue Priority default value (not the default set of values) when customer submits the value. That is done via
Service Desk >> (your specific service desk) >> Settings >> (your Request Type of choice) >> Edit Fields

Add field "Priority" and submitted when issue is created as a hidden field. In that case JIra SD asks for a default value.

My following question. Is it possible to make this happen - the preset value/default value is shown if you chose to create an issue independent of issue type directly from JIRA (outside of JIRA SD)?


That is via the create screen in JIRA Screen scheme for current SD JIra project.

Log on as an administrator.

Find the admin part and issue section,you can find "Priorities" under "Issue Attributes",then set default priority you want.

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