Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service Desk or is it a global setting?
IN Jira Service Desk I have found a way to set the Issue Priority default value (not the default set of values) when customer submits the value. That is done via
Service Desk >> (your specific service desk) >> Settings >> (your Request Type of choice) >> Edit Fields
Add field "Priority" and submitted when issue is created as a hidden field. In that case JIra SD asks for a default value.
My following question. Is it possible to make this happen - the preset value/default value is shown if you chose to create an issue independent of issue type directly from JIRA (outside of JIRA SD)?
Yes. You can change the global settings.
if you want to change for a particular project or workflow just do the following:
Add a 'Update Issue Field' post function to the 'create' transition.
Make sure to add this post function to the number 1 spot - before the issue is created. :
The following will be processed after the transition occurs
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