I currently run a service desk that has a large number of portals: we support about 50 external customers, plus internal support. What I am wondering is what would be the best way for me to get management level reporting that aggregates data across all of the portals (e.g. total numbers of open tickets (ideally broken down by portal), number of tickets in breach of SLA, etc.).
What would be the best way of doing this - we are running the server version.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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