Business level reporting in multiple service desk portals

[richard.shearman]

Hi Everybody,

I currently run a service desk that has a large number of portals: we support about 50 external customers, plus internal support. What I am wondering is what would be the best way for me to get management level reporting that aggregates data across all of the portals (e.g. total numbers of open tickets (ideally broken down by portal), number of tickets in breach of SLA, etc.).

What would be the best way of doing this - we are running the server version.

Kind regards

Richard