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Blank Service Desk

Rafael Fernandez Nov 18, 2014

Few days ago, customer web portals doesn't work.

When I go to: http://kb.antfor.com:8080/servicedesk/customer/portal/33

the page is blank (like in the image)

Captura de pantalla 2014-11-18 a las 18.40.43.png

I test it with Chrome and it says that maybe the problem is this

Captura de pantalla 2014-11-18 a las 18.42.54.png

 

I'll try to restore a backup from last week but the problem continues.

 

Thanks.

2 answers

0 votes
Rafael Fernandez Nov 18, 2014

Thanks! I check the log and i find one error that give me the clue. I'll find the solution... I delete the folders: $JIRA_HOME/plugins/.bundled-plugins/ $JIRA_HOME/plugins/.osgi-cache/ Stop / Start Jira Service and its works!!!

0 votes
Charles Wells Nov 18, 2014

Rafael, I assume this is the same behavior regardless of what browser you're using. Have you checked the atlassian-jira.log? Were any changes made to the JIRA instance prior to this problem?

Charles Wells Nov 18, 2014

I'm glad to hear it, Rafael.

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