I am a Jira Service Desk newbie. I would like an automation to be triggered by a ticket which was unassigned being changed to assigned to a service desk team member. I am having a hard time finding the right condition to trigger this rule. Any suggestions would be appreciated.
Good morning @akempler-delugach
There are a few ways of going about this. Note that doing it directly in JSD isn't all that obvious.
I tend to use a combination of the first and last variants in JSD. Once you get deeper into Jira and configuring workflows... trust me... you'll be finding all manner of ways to assign tickets to humans but these suggestions should get you going.
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