I have a situation where I need the Reporter Field re-populated after the issue is created.
When a new issue lands in JSD via email it automatically drops the sender's email address into the Reporter field.
We have a use case whereby we need that every email-generated issue that lands in JSD must have a single person (within the organisation) assigned as the Reporter.
When I have attempted to create this automation rule:
When -> Issue Created
Then -> Edit Issue
Field -> there is no option to choose the Reporter field as it does no appear in the list of available options.
Am I attacking this use case correctly? Is there a reason why certain fields like Reporter are unavailable from the dropdown?
Hi @Rod McWilliams,
While creating automation you will not see the reporter field for Edit issue rule why because while setting/ configuring email itself is it asking you to provide the Default Reporter.
Whenever issue will create in JSD you want to set the Reporter as a Single person then why can't you set the Default Reporter while configuring Email.
Hi @Yogesh Mude,
Thanks for responding.
Setting the Default Reporter at the source would certainly fix the problem. However, I cannot find any section in JSD configuration where I have the ability to change Default Reporter on incoming emails.
Would you mind pointing me to where those parameters can be entered?
After trying multiple parameters, I am still unable to get the Default Reporter to populate.
I suspect the problem is that the configuration requires a POP mail server. Our instance does not support POP. We are using a cloud email service direct into JSD.
The POP setup requires authentication for POP/IMAP with usernames and passwords. Our organisation IT does not allow this for security reasons.
I will need to find another way around it.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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