I want to create some kind of automated process when a bug is created via email.
This will check whether there is a match between a specific field(Summary/Description) and the same field in existing bugs.
Accordingly, an automatic action will be performed to change the status.
Does anyone know a plug-in or a particular way to do this?
It depends if you are on Cloud or Server. Basically you could try an add-on like Adaptivist Scriptrunner or Power Scripts. You could write a listener which would listen for the create issue event and when the event has been fired, the listener would search for the required bugs and make transitions.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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