I want to create some kind of automated process when a bug is created via email.
This will check whether there is a match between a specific field(Summary/Description) and the same field in existing bugs.
Accordingly, an automatic action will be performed to change the status.
Does anyone know a plug-in or a particular way to do this?
It depends if you are on Cloud or Server. Basically you could try an add-on like Adaptivist Scriptrunner or Power Scripts. You could write a listener which would listen for the create issue event and when the event has been fired, the listener would search for the required bugs and make transitions.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs