Automatically close bug by matching fields with existing bugs Edited

Hi Everyone,

I want to create some kind of automated process when a bug is created via email.

This will check whether there is a match between a specific field(Summary/Description) and the same field in existing bugs.

Accordingly, an automatic action will be performed to change the status.

Does anyone know a plug-in or a particular way to do this?

1 answer

1 accepted

1 vote
Alexey Matveev Community Champion Jan 14, 2018

Hello,

It depends if you are on Cloud or Server. Basically you could try an add-on like Adaptivist Scriptrunner or Power Scripts. You could write a listener which would listen for the create issue event and when the event has been fired, the listener would search for the required bugs and make transitions.

Hi,

Thank you for your answer,

i'll try it, thanks a lot.

i'm using Server version.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

389 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you