It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Auto transitioning an issue at a certain date

Hunter Ward Aug 07, 2018

I have an issue that allows a user to select a person then a date and time, where the date and time is when they are going to leave the company. I need an automate way to take that issue and transition it to another status at that exact time. I do have script runner installed. I have tried a few things but everything seems to be tied to some kind of event rather than a date and time.

2 answers

1 vote
Payne Seal Community Leader Aug 07, 2018

Hi Hunter,

I see you used the scriptrunner tag, so I take it that means you have that add-on installed. If so, you can use their "Escalation Service" built in script. With it, you can schedule a script to run at regular intervals and take action (such as transitioning) on issues that match a JQL condition. Here is one that we use to close issues that have been in the "In Production" status and not updated for 45 days. You could do something similar and use JQL such as "departure > -1h" (indicating the departure date/time is within the past hour) and then run it hourly.

escalation.JPG

0 votes
Erko Aug 08, 2018 • edited

Hi Hunter,

I just recently released a new add-on called Hyperion Scripting for JIRA. It has the feature you are looking for in form of a Scheduled Job. Though I don't have the exact script at hand right now that does exactly what you need. But as it is designed to be user friendly and comes with examples, it might be useful for you, especially if you need to deliver additional automations in the future.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

452 views 8 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you