I have setup an Automation rule that seems to be correct however it is not / doesn't seem to be running.
The rule follows:
When this happens...
If these match...
summary ~ "Product Request - Submission Notification" AND reporter in (tomd)
Then do this...
Edit Issue > Assignee > Value > Another Service Desk Technician
Welcome to Community!
I tried to reproduce your automation rule, and when I did and looked at the automation rule log it says "not executed".
However, when I edited your JQL to truncate the summary text to "Product Request", it executed correctly!
I'm honestly not sure why, but maybe you can try that?
Hope this helps,
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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