Assigning tickets that contain a specific summary

[Tom Dickson]

I have setup an Automation rule that seems to be correct however it is not / doesn't seem to be running.

The rule follows:

When this happens...

issue created

If these match...

summary ~ "Product Request - Submission Notification" AND reporter in (tomd)

Then do this...

Edit Issue > Assignee > Value > Another Service Desk Technician

[carolyn french · Accepted solution]

Hi Tom,

Welcome to Community!

I tried to reproduce your automation rule, and when I did and looked at the automation rule log it says "not executed". 

However, when I edited your JQL to truncate the summary text to "Product Request", it executed correctly!

I'm honestly not sure why, but maybe you can try that?

Hope this helps,

Carolyn

[Tom Dickson]

Hi Carolyn,

Thank you so much for getting back to me!

The hyphen must be causing the issues.

I will update now and see how it goes!

EDIT: Worked! Thank you so much!
Thanks,

Tom Dickson

[carolyn french]

You're welcome! Glad to help :)

Carolyn